At Archidea Home, we want every order to arrive just right. If something is wrong with your item, here is how our return & refund process works.

How to Request a Refund or Return

To start a return, email us at team@archideahome.com with your order number.

All requests require photo or video proof submitted at the time of the claim. We are unable to process any return or refund request without this.

Accepted reasons for return:

• The item arrived damaged or broken
• The item arrived defective and is not functioning as intended
• You received the wrong item

For damage or defect claims, your proof must clearly show the condition of the item and the specific issue. For functioning concerns, your proof must show what the product is not performing as expected. Claims submitted without clear evidence will not be approved.

Return Period
You may request a return within 30 days from the date your order is delivered.

Item Condition
Returned items must be unused, in original condition, and sent back with all original packaging, accessories, and documentation.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, Archidea Home will cover return shipping costs.

Restocking Fee

We do not charge any restocking fees.
You’ll never be penalized with hidden return handling charges. We believe in fair, transparent policies designed around your comfort and confidence when shopping with us.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. For hygiene and safety reasons certain items may not be eligible for return, these products will be clearly marked as non-returnable on the product page. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, custom items, or gift cards.

Return Conditions

If your return request is approved, the item must be sent back to our warehouse within 30 days of your delivery date.

To qualify for a refund, the returned item must meet all of the following:

• Unused and in the same condition as received
• All original tags still attached
• In its original packaging with all accessories and documentation included

Refunds are only processed after the item has arrived at our warehouse and passed inspection. If the item shows signs of use, missing packaging, removed tags, or any condition different from how it was originally shipped to you, the return will not be accepted and no refund will be issued.

We recommend keeping your proof of postage until your refund has been confirmed.

Refund Timeline

Quality Check
Once your return arrives, our team will inspect the item to confirm it meets our return requirements.

Refund Processing
Approved refunds are issued to the original payment method and typically appear within 7 business days, depending on your payment provider.

Exchanges

If you received the wrong item or a defective product, contact us at team@archideahome.com with your proof and we will arrange an exchange or replacement.

Need Help?

For additional details, please visit our FAQ section or contact our customer support team directly.

Contact Information

Questions?
Visit our FAQs page or contact our customer service.

Archidea Home 

Open Monday – Friday
9:00 AM – 5:00 PM (PST)
Email: team@archideahome.com
Phone: +13142035229

We aim to respond within 24 hours during our office hours of 9am PST - 5pm PST